Frequently asked

Questions

1. What are your store hours?

We are open Monday to Friday from 10 AM to 7 PM. We’re closed on Saturdays and Sundays.

2. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

3. How long does shipping take?

Orders are typically processed within [insert number of business days]. Shipping times vary based on the method selected at checkout. Standard shipping usually takes [insert estimated time], while expedited options are available for faster delivery.

4. Do you ship internationally?

Yes! We offer international shipping to [list countries/regions]. Please note that customs duties and taxes may apply.

5. What is your return policy?

Items can be returned within 30 days of receipt, provided they are unworn, unwashed, and in their original condition with tags attached. For detailed return instructions, please refer to our Return Policy section.

6. How do I initiate a return?

To initiate a return, please contact us at [insert contact email] or call [insert phone number]. We will guide you through the return process and provide a return authorization.

7. Can I exchange an item?

Yes! If you would like to exchange an item for a different size or color, please follow our return process and place a new order for the desired item.

8. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately at [insert contact email] with your order details and photos of the issue. We will work to resolve the situation promptly.

9. Do you offer gift cards?

Yes! We offer gift cards that can be purchased online and used in-store or on our website.

10. How do I contact customer service?

You can reach our customer service team at [insert contact email] or call us at [insert phone number]. We’re here to help!